Which shipping partners do we work with?
We work with different shipping service providers depending on the country of delivery. In Germany and Switzerland we work with DHL, while in other countries we work with SevenSenders, an external shipping service provider. Larger items, such as complete bikes, are shipped as bulky goods or by a forwarding agent. You can see how your order is dispatched in the shop and then again in the summary at checkout.
Which shipping options do we offer?
Delivery to our logistics partners only takes place on working days. You will be informed about the dispatch in a separate email as soon as the consignment leaves our premises.
Delivery takes place from Monday to Friday. The shipping method used for your parcel depends on the type of delivery and is shown next to the respective item.
You can find an overview of the shipping costs for all delivery countries here!
The estimated delivery date of your order will be displayed in your shopping basket before you complete your order. The delivery time is 3-4 working days.
If you order by 3 pm (Mon - Fri), your order will be dispatched on the same day (except on public holidays), provided the items are available for immediate delivery.
As soon as your order is dispatched, we will send you an email with the delivery information.